Shipping policy

Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with Aureus!
We're committed to getting your order to you as reliably as possible. Please read this policy carefully before placing an order — by completing a purchase, you agree to the terms below.

Processing Time

All orders are processed within 2–5 business days after you receive your order confirmation email. You'll receive a separate notification once your order has shipped, including tracking information.

New Store Notice: Aureus recently launched, and we are still finalizing supplier and carrier relationships. As a result, processing and delivery times may run longer than the estimates below while we optimize our fulfillment network. We appreciate your patience and will communicate proactively if any order is delayed beyond the stated window.

Processing times may also be extended during holidays, promotions, or high-volume periods.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Estimated delivery times (after processing, not guaranteed):

  • Domestic (Canada/US): 7–15 business days

  • International: 12–30 business days

These are estimates only, not guarantees. Delivery times depend on your location, customs processing, and carrier performance, all of which are outside our control. Aureus is not liable for delays caused by the carrier, customs, weather, or other events beyond our reasonable control.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 24–72 hours for tracking information to update after you receive it — this is normal and does not mean your order was not shipped.

Shipping Locations

We currently ship to:

  • Canada

  • United States

  • Select international destinations

If your country isn't available at checkout, contact us to confirm whether we can ship to your region.

Customs, Duties, and Taxes

Aureus is not responsible for any customs fees, import duties, or taxes applied by your country upon arrival. These charges are determined by your local customs authority and are the customer's sole responsibility. We recommend checking with your local customs office before ordering if you are unsure of potential fees.

Order Changes & Cancellations

Because orders are processed quickly to minimize delays, we can only accommodate changes or cancellations within 12 hours of purchase. After this window, your order may already be in fulfillment and cannot be modified or canceled. Please contact us as soon as possible if you need to make a change.

Missing, Delayed, or Lost Packages

If your order hasn't arrived within the estimated delivery window, please:

  1. Check your tracking link for the latest carrier updates.

  2. Allow up to 3 additional business days past the maximum estimate, as carrier scans can lag.

  3. Contact your local postal service with your tracking number.

  4. Email us at support@shopaureus.com with your order number — we will work with the carrier to locate your package or send a resolution.

A package is considered lost only after it has exceeded the maximum delivery estimate by 10+ business days with no tracking movement. Packages marked as "delivered" by the carrier are considered successfully delivered by Aureus; please check with neighbors, household members, or your building's front desk before contacting us about a package marked delivered.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Aureus is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before it ships. Orders returned to us due to an undeliverable address provided by the customer may be reshipped at the customer's expense.

Chargebacks & Payment Disputes

We take order fulfillment seriously and keep full tracking and delivery records for every order. Before filing a chargeback or payment dispute, please contact us directly at support@shopaureus.com — most issues (delays, tracking questions, damaged items, non-receipt) can be resolved faster this way than through your bank or card issuer.

Please note:

  • Filing a chargeback for an order that shows as successfully delivered by the carrier's tracking, without first contacting us, may be contested with the carrier's proof-of-delivery and our order records.

  • Orders delayed due to carrier or customs issues (rather than non-fulfillment by Aureus) are not typically eligible for a chargeback, as the delay is outside our control and disclosed in this policy.

  • We will always work in good faith to resolve legitimate delivery issues, including reshipment or refund, when a package is confirmed lost or undelivered per the terms above.

This section does not limit your legal rights — it's here so that genuine delivery issues get resolved directly and quickly, without an unnecessary dispute process for either of us.

Returns & Refunds

Shipping fees are non-refundable except where a return or refund is due to an error on our part. For details on returns and refunds, please see our separate Return & Refund Policy.

Contact Us

Questions about shipping or delivery? We're happy to help.

📧 support@shopaureus.com
🌐 shopaureus.com