Shipping policy

Shipping Policy

Last updated: 2025-10-12

Thank you for shopping with [ASSENDA]!
We’re committed to getting your order to you as quickly and smoothly as possible. Please read below for details on our shipping process.

Processing Time

All orders are processed within 1–3 business days after receiving your confirmation email. You will receive another notification once your order has shipped.

Note: Processing times may be slightly longer during holidays, promotions, or high-volume periods.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic (Canada/US): 3–7 business days

  • International: 7–21 business days

Delivery times may vary depending on your location and carrier delays, which are outside our control.

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number. Please allow up to 24–48 hours for tracking information to update.

Shipping Locations

We currently ship to:

  • Canada

  • United States

  • Select international destinations

If your country isn’t listed at checkout, please contact us to confirm if we can ship to your region.

Customs, Duties, and Taxes

[ASSENDA] is not responsible for any customs fees or import taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, or customs duties) are the responsibility of the customer.

Missing or Delayed Packages

If your order hasn’t arrived within the expected time frame, please:

  1. Check your tracking link for the latest updates.

  2. Contact your local postal service with your tracking number.

  3. Reach out to us at [your email address] — we’ll do our best to help resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
📧 [your email address]

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